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Helpful | Level 6

11 days ago

Solved

How can I find out which account was charged and get a refund for the fee?

Hello，Everyone On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment tr...

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Payments

Refunds

Ticcy Henry
11 days ago
Dear Megan
Thank you for your help. I have received the refund information from Paypal.

I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

Thank you Dropbox, thank you Megan!
All the best.

Megan

Dropbox Staff

11 days ago

No worries, Ticcy Henry!

I just sent you an email. I'll be happy to continue there.

Thanks a bunch! 😇

Ticcy Henry

Helpful | Level 6

11 days ago

Dear Megan

Thank you for your help. I have received the refund information from Paypal.

I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

Thank you Dropbox, thank you Megan!

All the best.

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I want to know how I can find out about this account and complete a refund. I have the payment tr...","body@stringLength":"884","rawBody":"

Hello，Everyone

On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment transaction number available. I hope to get help.

Attached is the screenshot of me being charged by an unknown Dropbox account

Transaction ID： [removed as per Community Guidelines]

","kudosSumWeight":0,"postTime":"2025-04-02T02:37:17.801-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjg3NzctVTdTYzY2?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Refunds","text":"Refunds","time":"2018-08-07T16:17:12.688-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828777_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":43},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:828777":{"__typename":"Conversation","id":"conversation:828777","solved":true,"topic":{"__ref":"ForumTopicMessage:message:828777"},"lastPostingActivityTime":"2025-04-02T18:42:20.819-07:00","lastPostTime":"2025-04-02T18:42:20.819-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:828777":{"__typename":"ModerationData","id":"moderation_data:828777","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjg3NzctVTdTYzY2?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjg3NzctVTdTYzY2?revision=3","title":"ec7eb6ff8075a010ca8c23b1b91f6e3d.png","associationType":"BODY","width":1033,"height":812,"altText":null},"Revision:revision:828777_3":{"__typename":"Revision","id":"revision:828777_3","lastEditTime":"2025-04-02T02:43:40.117-07:00"},"AcceptedSolutionMessage:message:828922":{"__typename":"AcceptedSolutionMessage","id":"message:828922","conversation":{"__ref":"Conversation:conversation:828777"},"author":{"__ref":"User:user:1909349"},"revisionNum":1,"uid":828922,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:828800"},"subject":"Re: How can I find out which account was charged and get a refund for the fee?","moderationData":{"__ref":"ModerationData:moderation_data:828922"},"body":"

Dear Megan

All the best.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2025-04-02T18:40:57.337-07:00","lastPublishTime":"2025-04-02T18:40:57.337-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":20},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:828777/message:828922","readOnly":false,"editFrozen":false,"body@stringLength":"458","rawBody":"

Dear Megan

All the best.

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No worries, Ticcy Henry!

I just sent you an email. I'll be happy to continue there.

Thanks a bunch! 😇

","body@stringLength":"422","rawBody":"

No worries, !

I just sent you an email. I'll be happy to continue there.

Thanks a bunch! 😇

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