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Forum Discussion

dmelusky's avatar
dmelusky
New member | Level 2
4 months ago

How can I cancel a subscription when I don't have access to the email address?

Cancel Subscription - I am trying to cancel a subscription with an account.  I do not have access to the email of that account because i no longer work for that company.  Can someone please help send...
Billing
cancellations
Payments
dmelusky's avatar
dmelusky
New member | Level 2

Thank you for reaching out.   I do not see a box that says that, here is what i see.  

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Daniel, thanks for the screenshot.

 

It seems that you're logged into your Dropbox account when visiting the form. Could you try again from an incognito window of your browser without signing into any Dropbox account? 

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