How can I cancel a free trial?

Hi There

Cancel free trial:  2TB space 7 days

I try to follow the steps as set out but the menu and directions given do not correlate to my screen.  I cannot identify the menu selections inorder to complete the steps.

Hey Dinesh P K, I hope you're well today!

If you haven't already, please take a look at the link Walter provided above.

If you're not seeing the Admin console, you can check which trial you're currently using from your Plan page here.

Let me know if this helps!

Hi there homemrs1mc; welcome to our Community!

As your query seems to echo a discussion I had some time ago, I moved your post under this thread.

Whenever you get the chance, please take a look at the previous comments and let me know if you have any follow up questions. 

Thanks!

PS: If your account's plan tab shows that you're on the Basic plan, you won't get charged for anything; this plan comes for free. 

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Chipkill wrote:

I have clicked "Cancel Trial" but nothing happen :(

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Clear your browser's cache/browsing history and try again, or try another browser.

Hi, I received an email saying I have until April 30, 2020 to cancel my Dropbox Professional Trial before being charged.  I went to the "Plan" tab to the right of the "General" tab in Settings.  I clicked on the "Cancel trial" button to the right of the Plan summary (Dropbox Professional Trial) but nothing happens.  The button appears to be broken.  When I click on the button, the button is briefly outlined in light blue and the text turns royal blue but nothing happens.  Thinking the Safari browser is the problem, I switched to Google Chrome but I continue to have the same problem.  What am I doing wrong?  Is there any other way to cancel the trial before being charged?  

Hello, 

Tomorrow my pro plan is ending. I can not cancel the plan, since tha cancel trial button does not work.

What to do?

Hey Thomas Lane, I moved your post here where other users have expressed a similar concern. 

You can check out this article if you're on an individual subscription (Plus or Professional), and this one if you're on a Business plan. 

If you have any trouble along the way, just give us a nudge and we'll make sure to get back to you as soon as possible. Cheers!

I have resolved this issue. 

I had to disconnect my group and revert my work account to a full personal account.  After I did this I was able to click Cancel

Dont need the space

Thanks

Hello idarcy997!

I recommend that you clear your browser cookies and cache. Below I have provided step-by-step instructions on how to do so. After you are done, go back and cancel your trial (I will also provide instructions below). If you are trying to cancel from the DropBox App, Uninstall the app and then reinstall it. I hope this helps!

How to Clear Browser Cookies and Cache

Chrome:

1. On your computer, open Chrome.
2. At the top right, click More (Button with Three Dots).
3. Click More tools 
    Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Microsoft Edge:

• Open the new Microsoft Edge and then select Settings and more  > Settings  > Privacy and services.
• Under Clear browsing data, select Choose what to clear.
• Under Time range, choose a time range.
• Select Cookies and other site data, and then select Clear now.

Firefox:

1. Click the menu button and select Preferences.
2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
3. Click the Clear Data… button. The Clear Data dialog will appear.
   • Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts, and other cached content) should both be check marked.
4. Click Clear.

How to Cancel Free Trial

If you signed up for your free trial with a phone or tablet (through iTunes or Google Play)

Learn how to cancel your free trial if you signed up with a phone or tablet. 

If you signed up for your free trial on a desktop computer or laptop (through Dropbox)

1. Sign in to dropbox.com.
2. Click your profile picture or face icon in the upper-right corner. 
3. Click Settings.
4. Click the Plan tab. 
5. Click Manage plan.
6. Click Cancel trial.
7. Click I still want to downgrade.
8. Select the reason why you’re canceling. 
9. Click I still want to downgrade. 

You’ll receive an email confirmation that your free trial has been canceled. If you signed up with a credit card, your plan will downgrade at the end of your trial period. If you signed up with PayPal, your trial will end immediately.

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Hi zuzutx; welcome to the Community and sorry to hear you're having issues with cancelling your trial.

As your query seems to echo this discussion, I just moved your post under this thread. Feel free to take a look and let us know if you have any follow up questions. 

Thanks! 

Hello!

You can follow the relevent steps to cancel a free trial below:

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial

Hi there EstherD, thanks for reaching out to us. I moved your post here, as other users have been expressing a similar concern. 

Have a look at what they mention and, if you're still having trouble cancelling your trial, check your options to contacting our Support team from here for a better look into this. 

If you have any trouble along the way, just give us a nudge. Cheers!

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