Forum Discussion

New member | Level 2

6 years ago

How can I cancel a free trial?

When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?

New member | Level 2

I have been trying cancel my Trial. I click the button and nothing happens.

I cannot Downgrade to a lesser plan either.

I do not require the the current plan and do not wish to be charged for it.

I have tried clicking the button in multiple different browsers and nothing happens; beyond the button clicking. It stays on the same screen.

Please cancel the trial Prior to be me being charged for it.

New member | Level 2

5 years ago

I have resolved this issue.

I had to disconnect my group and revert my work account to a full personal account. After I did this I was able to click Cancel

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