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Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
Hi There
Cancel free trial: 2TB space 7 days
I try to follow the steps as set out but the menu and directions given do not correlate to my screen. I cannot identify the menu selections inorder to complete the steps.
Walter
Dropbox Staff
Dropbox StaffHello to you too Steve - how are you today?
I understand you're having issues with cancelling a Trial subscription - is that correct?
If I want to be completely honest here, I'm not aware of a weekly Trial subscription as the one you mentioned; could it be that you're on the Basic plan that comes with 2 GB of space and comes for free and perhaps you're referring to another service?
Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there?
https://www.dropbox.com/account/plan
Let me know what you find and we'll take it from there steve67. Thanks!
Dear Walter
Thank you for your response
Apologies...its a 14 day Free Dropbox Professional trial
Kindly See message received below
I want to cancel this before I get charged.
message from Dropbox:
"Hi Steve,
We hope Dropbox Professional has elevated how you create and share your work.
Just a heads up—your trial ends September 9, 2019.If no cancellation is made to the free trial by then, $22.99 per month (including applicable taxes) will be charged to the account on file until the plan is canceled. Previous charges won’t be refunded at the point of cancellation."
Your request refers:
“Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there? “
"Personal account
Dropbox Basic
Does this mean that I did manage to cancel it?
Regards
Steve67
- Walter
Yes, that is correct Steve!
Just make sure that you received this email to the email address that was indeed associated witht the Professional trial you mentioned.
If you'd like more account specific assistance, you can always log a ticket with our team so we can assist further: https://www.dropbox.com/support
Happy Monday!
Hi Walter
It did not Work !!
They billed me: See email...
Hi Steve,
Congratulations on upgrading your account to Dropbox Professional! This email serves as your receipt.
A detailed summary of your transactions with Dropbox can be found on your payments page, where you can view, download, and print your invoice.
Email account: [personal information removed for security purposes]
Amount: $19.99
New space: 3 TB
Transaction ID: b4b4j25s
Need help? Check out our support page for more information.
- The Dropbox team
