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steve67's avatar
steve67
Explorer | Level 3

Hi There

Cancel free trial:  2TB space 7 days

I try to follow the steps as set out but the menu and directions given do not correlate to my screen.  I cannot identify the menu selections inorder to complete the steps.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello to you too Steve - how are you today?

I understand you're having issues with cancelling a Trial subscription - is that correct?

If I want to be completely honest here, I'm not aware of a weekly Trial subscription as the one you mentioned; could it be that you're on the Basic plan that comes with 2 GB of space and comes for free and perhaps you're referring to another service?

Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there? 

https://www.dropbox.com/account/plan

Let me know what you find and we'll take it from there steve67. Thanks!

  • steve67's avatar
    steve67
    Explorer | Level 3
    6 years ago

    Dear Walter

     

    Thank you for your response

    Apologies...its a 14 day Free Dropbox Professional trial

    Kindly See message received below

    I want to cancel this  before I get charged.

    message from Dropbox:
    "Hi Steve,
    We hope Dropbox Professional has elevated how you create and share your work.
    Just a heads up—your trial ends September 9, 2019.

    If no cancellation is made to the free trial by then, $22.99 per month (including applicable taxes) will be charged to the account on file until the plan is canceled. Previous charges won’t be refunded at the point of cancellation."

    Your request refers: 

    “Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there? “

    "Personal account

    Dropbox Basic

    See other plans 

     

    Does this mean that I did manage to cancel it?

    Regards

    Steve67

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Yes, that is correct Steve!

      Just make sure that you received this email to the email address that was indeed associated witht the Professional trial you mentioned.

      If you'd like more account specific assistance, you can always log a ticket with our team so we can assist further: https://www.dropbox.com/support

      Happy Monday!

      • steve67's avatar
        steve67
        Explorer | Level 3
        6 years ago

        Hi Walter

        It did not Work !!

        They billed me: See email...

         

        Hi Steve,

        Congratulations on upgrading your account to Dropbox Professional! This email serves as your receipt.

        A detailed summary of your transactions with Dropbox can be found on your payments page, where you can view, download, and print your invoice.

        Email account: [personal information removed for security purposes]
        Amount: $19.99
        New space: 3 TB
        Transaction ID: b4b4j25s

        Need help? Check out our support page for more information.

        - The Dropbox team

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