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Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
Hi all,
Please help me to cancel the Dropbox Trial Professional
I have clicked "Cancel Trial" but nothing happen :(
Hello,
Tomorrow my pro plan is ending. I can not cancel the plan, since tha cancel trial button does not work.
What to do?
- Jay
Dropbox Staff
Hi tijanamladjen, thanks for posting on the Community!
If you’re on a Plus or Professional trial, you can downgrade your plan here, provided you're signed into the correct account.
Please note that you’ll need to follow the instructions to fully downgrade from the trial.
Let me know how it goes!
Hello,
Thank you for your response, but I still can not click the cancel trial button.
I know and I read the procedure, but I can not click the button, it does not function.
- Jay
Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
