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Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
Rich
Super User II
Super User II
Chipkill wrote:
I have clicked "Cancel Trial" but nothing happen :(
Clear your browser's cache/browsing history and try again, or try another browser.
Thanks but I have clear all cache/cookies in Safari/Chrome, click "Cancel Trial" again but cannot cancel trial
- Lusil
Dropbox Staff
Hey Chipkill and shannon5, thanks for reaching out to us.
As Rich also mentions, you can try another browser or clear your cache, and if you're still unable to cancel your trial, you go to this link via an incognito window (without signing in) and submitting a Help Request so that our Support team can have a better look into this for you.
If you have any trouble along the way, just give me a shout. Cheers!
Thank you for the tip, Lisil, but unfortunately it did not work. I am submitting a Help Request.
Thanks,
Shannon5
Sure, I have tried some ways: change the browsers, clear all cookies but can not "cancel trial". Yesterday, I raise request to Dropbox support & they help me cancel trial manually.
