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Forum Discussion

VeronikaV's avatar
VeronikaV
New member | Level 2
21 days ago

Getting charged for a Plus plan but have a Basic account

Hi. I have had a Dropbox Plus Account that I downgraded to a Dropbox Basic a couple of months back. However I'm still getting charged for a Plus account. When I enter my Dropbox account, it says that...
Billing
cancellations
Payments
Refunds
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
21 days ago

Hi VeronikaV,

 

Thanks for reaching out.

 

In order to check this can you please use this link.

 

If this happens to be a Basic account, it means there’s no paid subscription, so you won’t need to cancel anything.

 

Could you double-check and let us know?

 

We’ll take it from there!

  • VeronikaV's avatar
    VeronikaV
    New member | Level 2
    21 days ago

    It is a Basic account. However I'm still getting charged for a Plus accounts. The amount was taken from my bank account today and has been for the for the last couple of months even after I cancelled the subscription. So you have simply forgotten to stop charging me.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      21 days ago

      Hey VeronikaV, would you mind looking up the billing info here, to see if the email address of the paid account matches the address of your Basic one?

      • VeronikaV's avatar
        VeronikaV
        New member | Level 2
        21 days ago

        Thank you Hanna - that is the issue - my account is apparently linked with both my personal and work email, with the same user name and app!

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