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Forum Discussion
Dropbox thinks I'm a new account even though I've been a subscriber for 10 years.
Dropbox thinks I'm a new account even though I've been a subscriber for 10 years. I don't have access to my hundreds of folders and thousands of files. How do I gain access again?
Walter
Dropbox Staff
Dropbox StaffHey carol134, thanks for using Dropbox and welcome to the Community!
How long has it been since you last logged into your account?
Also, may I ask if you see any activity in your events page?
Did you maybe create a new account using another email address of yours by accident instead of logging into your old account?
Let me know what you find!
Thanks for the response, Walter,
I logged in earlier today, with the same address for the last 12 years.
The events page says "You have no activity yet"
Dropbox did not recognize my old password earlier today, so I changed the password, and that's when Dropbox considered me a new account.
- Hannah
Hey carol134, that sounds pretty strange indeed.
If you go to your email account and do a search for "Dropbox" items, does it bring up any old Dropbox related emails from before this happened?
Just make sure to double-check if the address you see here, is the exact same one as your original email address, check that there are no typos in the email on the account etc.
Thanks for this idea. Yes, I have in my email account notices that says,
"Hi Carol,
A new web browser just signed in to your Dropbox account. To help keep your account secure, let us know if this is you."
This was posted in March. I was able to get access to my folders until May.
