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zinnderson's avatar
zinnderson
New member | Level 2
2 years ago

DropBox Fax Monthly rogue charges

Help! During 2023 I have been charged $9.99 per month for a subscription I did not authorize. I only have a Basic plan and have been charged for DropBox Fax Monthly, and there is no data on my credit card statement that corresponds to what is requested on the credit card lookup, unless it's "HTTPSWWW.HELL".

 

I am going to question these charges on my most recent statement. I never signed up for this service. I am looking through prior years to determine whether there was prior year activity.

 

Thank you. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi zinnderson, thanks for bringing this to our attention.

     

    As you mentioned you were charged for Dropbox Fax, you can contact the team directly using this link.

     

    They'll be able to assist you from there on via email.