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karen534's avatar
karen534
New member | Level 2
3 months ago

Charged for an account I can't access - how can I get a refund?

I upgraded in July 2024 to increase my storage.  I didn't realize at the time that my account was attached to an email that no longer works.  No matter what I tried, I couldn't access my account on t...
Account Access
Billing
cancellations
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Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
@karen534 wrote:

I upgraded in July 2024 to increase my storage. ... I have paid for the new Dropbox account and want a refund of the $180+ that I spent in July for the yearly subscription.

You can contact Support directly and they'll cancel any future charges that would occur on the old account, but in most cases they won't provide a refund. They typically only offer refunds when legally required (cool down laws, etc.).

 

 

To contact Support directly, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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