We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ainsley Aldons 's avatar
Ainsley Aldons
New member | Level 1
3 hours ago

Did not sign up for a yearly subscription but charged

Hi my credit card has been charged AUD$184 via PayPal. However I  have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did not authorize this charge. Please help. I cannot fix this through support as I do not have a 12 digit credit card transaction id and cannot sort this out through the support centre question either. Thank you 

Billing
cancellations
Refunds
No RepliesBe the first to reply

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!