You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ndelaw's avatar
ndelaw
Explorer | Level 3
2 months ago

Getting charged twice although I have one account, and would like a refund

I need assistance my Dropbox accounts being double charge since 18 March 2024 ,.. I’have had the Dropbox subscription since 22 January 2022 with one change … But on 18 March 2024 I was charged $30.79...
cancellations
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there ndelaw - sorry to hear about this.

 

Do you happen to have another Dropbox account associated with a different email address of yours by any chance?

 

Assuming that the charges are direct, have you tried using our self-served look-up tool to identify the email address that's linked to your charges?

 

If you did and still have further questions, please let us know and we'll reach out via email to have a further look internally.

 

Thanks!

  • ndelaw's avatar
    ndelaw
    Explorer | Level 3
    2 months ago

    Hi Walter 

    I don’t have any other email address linked to the Dropbox. I registered for the Dropbox on 22 January 2022 and my charge was only one … From 18 March 2024 your account started to charge the same email [email removed per the Community's Guidelines] double… $30.79 on 18 March & $34.10 on 19 March 2024 until this month of October… After raising this issue and providing all the payments invoices I expected a solution from your end. Which other email are you charging me from? You should tell me what are these extra charges from 18 March 2024 for ? Given your are taking money from my PayPal account for the double charges. I don’t have two accounts. I have one account. As per copies I sent through. Can you please resolve the issue instead of throwing it back to me to find a second account I don’t own or know what it is? The money is being taken for my account. I will appreciate a solution after me providing all evidences requested. Thank you.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      I see, thanks for the additional information ndelaw 

       

      Would it be OK if we sent you an email to have a further look internally at this point since we'll need some sensitive information? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!