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brianskiba's avatar
brianskiba
New member | Level 2
4 months ago

I need help to get access to a Dropbox account of my child that passed away

My daughter, Alexandra, died at the start of COVID in 2020.  I just saw a bill from DropBox, and since I have a free account, realized she must have used my credit card to buy more space.   Since...
  • Mark's avatar
    Mark
    4 months ago

    brianskiba wrote:

    The next question is, do we use the same procedure you point to in order to get the 2 factor authentication turned off?


    Sorry to hear of your loss 😞

     

    You will need to speak to support to see if they can turn off 2FA - they may not be able to unfortunately. However, they are the only ones who can help. The link already given is probably your best bet

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