You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rjmassey's avatar
rjmassey
Explorer | Level 4
3 years ago

Can't upgrade account. It won't allow me to verify the payment.

Please could someone from sales get in touch? I'm trying to purchase dropbox plus but the dropbox web site appears not to be contacting my bank. See attached screen shot  - the popup appears where I should be able to verify my identity, but then nothing appears in the box. I've tried from two browsers, and have waited several minutes. Thank you.

Billing
Dropbox Plus
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi rjmassey, let's see what we can find on this.

     

    Can you also try an incognito mode on one of your browsers to see if the same thing happens then? 

     

    Also, do you try to start a new trial, or purchase the Plus plan itself? 

     

    Keep me posted!

    • grnbck's avatar
      grnbck
      New member | Level 2
      3 years ago

      Hi, I got the very same problem. Tried incognito mode and to buy a new plus plan (but the system wouldnt´t let me).

      • rjmassey's avatar
        rjmassey
        Explorer | Level 4
        3 years ago

        Thanks. It didn't work on other browswers, incognito mode, or other computers. I eventually got in touch with someone at dropbox via facebook messenger. They confirmed that dropbox are having trouble with their 3DS, the bank verification system. (But I'm still glad to hear from you too that it's not just me.) They are working on a solution... don't know how long it will take...

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!