I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions.
\nThe instructions are fine but it depends on how you initiated the trial in the first place. Did sign up for the trial through the Dropbox website, or though the mobile app?
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Hi Éva! Hope you're doing great.
If you're seeing a free Basic plan here, can you please double check whether you have a second email address that could be linked to the Dropbox account that was upgraded?
Also, if you've received charges from Dropbox in your bank statement, please check if there's a 12-digit transaction ID there, as well. In case there is, you can insert it here to find more details about the account in question.
Let me know what you find!
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trial","moderationData":{"__ref":"ModerationData:moderation_data:707523"},"body":"Hi wondering if anyone can possibly help as I can’t contact support, I chose a trial option for 30 days to send important files to someone, now iv come to cancel and it doesn’t register the fact iv chose the free trial but my bank does when I had to verify it was me choosing to get drop box, very weird, seems immoral to not be able to cancel, thanks in advance","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-20T04:56:10.099-07:00","lastPublishTime":"2023-08-20T04:56:10.099-07:00","metrics":{"__typename":"MessageMetrics","views":3297},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:699110/message:707523","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcwNzUyNCw3MDc1MjQ","node":{"__ref":"ForumReplyMessage:message:707524"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcwNzUyNCw3MDc3MjY","node":{"__ref":"ForumReplyMessage:message:707726"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:707524":{"__typename":"ModerationData","id":"moderation_data:707524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:707524":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1737160"},"id":"message:707524","revisionNum":1,"uid":707524,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:707523"},"conversation":{"__ref":"Conversation:conversation:699110"},"subject":"Re: Cancelling a free trial","moderationData":{"__ref":"ModerationData:moderation_data:707524"},"body":"his is the third time I've received a message that my Business trial subscription is about to expire, with a request to order a continuation. However, I can't find a trial subscription that runs for me anywhere. I know that dropbox automatically charges for a continuation if not cancelled. what else can i do, i want to stay with basic
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-20T06:06:29.110-07:00","lastPublishTime":"2023-08-20T06:06:29.110-07:00","metrics":{"__typename":"MessageMetrics","views":3278},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:699110/message:707524","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ModerationData:moderation_data:707726":{"__typename":"ModerationData","id":"moderation_data:707726","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:707726":{"__typename":"ForumReplyMessage","uid":707726,"id":"message:707726","revisionNum":3,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":11,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:707523"},"conversation":{"__ref":"Conversation:conversation:699110"},"subject":"Re: Cancelling a free trial","moderationData":{"__ref":"ModerationData:moderation_data:707726"},"body":"Hi bif & R3alKrafty , I'd be happy to help with this!
\n\n
As a first step, can you please let me know what your account's plan tab is showing?
\n\n
Also, did you start your trial directly through Dropbox, or within Apple/Google Store? Is it possible that you have two Dropbox accounts, by any chance?
\n\n
Let me know more!
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\nIf it was on your phone, was it through an Android or iOS device?
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