Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial period ended. Still Dropbox is trying to take money from my card as if nothing has happened. My account says I have a basic plan, and that is okay, I don't want to have and to pay for a Plus account. It is totally impossible to get help with this. Instructions do not work, the help center doesn't give proper usable anwers. I need help with this.
\nThank you in advance. Éva
","body@stringLength":"584","rawBody":"Hi, I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. Then I sent a regular mail to the given address in time before the trial period ended. Still Dropbox is trying to take money from my card as if nothing has happened. My account says I have a basic plan, and that is okay, I don't want to have and to pay for a Plus account. It is totally impossible to get help with this. Instructions do not work, the help center doesn't give proper usable anwers. I need help with this.
\nThank you in advance. Éva
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Eva1975 wrote:
\nI was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions.
\n
The instructions are fine but it depends on how you initiated the trial in the first place. Did sign up for the trial through the Dropbox website, or though the mobile app?
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Hi Éva! Hope you're doing great.
If you're seeing a free Basic plan here, can you please double check whether you have a second email address that could be linked to the Dropbox account that was upgraded?
Also, if you've received charges from Dropbox in your bank statement, please check if there's a 12-digit transaction ID there, as well. In case there is, you can insert it here to find more details about the account in question.
Let me know what you find!
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advance","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-20T04:56:10.099-07:00","lastPublishTime":"2023-08-20T04:56:10.099-07:00","metrics":{"__typename":"MessageMetrics","views":3297},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:699110/message:707523","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcwNzUyNCw3MDc1MjQ","node":{"__ref":"ForumReplyMessage:message:707524"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcwNzUyNCw3MDc3MjY","node":{"__ref":"ForumReplyMessage:message:707726"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:707524":{"__typename":"ModerationData","id":"moderation_data:707524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:707524":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1737160"},"id":"message:707524","revisionNum":1,"uid":707524,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:707523"},"conversation":{"__ref":"Conversation:conversation:699110"},"subject":"Re: Cancelling a free trial","moderationData":{"__ref":"ModerationData:moderation_data:707524"},"body":"his is the third time I've received a message that my Business trial subscription is about to expire, with a request to order a continuation. However, I can't find a trial subscription that runs for me anywhere. I know that dropbox automatically charges for a continuation if not cancelled. what else can i do, i want to stay with basic
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-20T06:06:29.110-07:00","lastPublishTime":"2023-08-20T06:06:29.110-07:00","metrics":{"__typename":"MessageMetrics","views":3278},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:699110/message:707524","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ModerationData:moderation_data:707726":{"__typename":"ModerationData","id":"moderation_data:707726","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:707726":{"__typename":"ForumReplyMessage","uid":707726,"id":"message:707726","revisionNum":3,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":11,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:707523"},"conversation":{"__ref":"Conversation:conversation:699110"},"subject":"Re: Cancelling a free trial","moderationData":{"__ref":"ModerationData:moderation_data:707726"},"body":"Hi bif & R3alKrafty , I'd be happy to help with this!
\n\n
As a first step, can you please let me know what your account's plan tab is showing?
\n\n
Also, did you start your trial directly through Dropbox, or within Apple/Google Store? Is it possible that you have two Dropbox accounts, by any chance?
\n\n
Let me know more!
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\nIf it was on your phone, was it through an Android or iOS device?
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