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Forum Discussion

Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
2 years ago

Cancelling a Dropbox Sign subscription

I don't see a way of cancelling a Dropbox Sign subscription on the Dropbox Sign home page under Profile, nor is it possible on the Dropbox home page under 'Settings' --> 'Plan'.  I hope someone can...
cancellations
Dropbox Sign
Payments
  • Jo1Sy's avatar
    Jo1Sy
    2 years ago
    I finally succeeded in canceling my subscription.
    I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Jo1Sy, thanks for joining our Community and happy Friday.

 

If you haven't already reached out to our support team about this, may we reach out via email from our end to have a further look internally?

 

If you did get in touch with our support team, please let us know your ticket ID so we can look it up in our system.

 

Thanks!

Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
2 years ago
I finally succeeded in canceling my subscription.
I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I'm glad to hear it's sorted now and thanks for your feedback as well Jo1Sy 

     

    Let us know if you have anything else to add. 

    • Jo1Sy's avatar
      Jo1Sy
      Helpful | Level 5
      2 years ago
      I finally succeeded in canceling my subscription by logging into my (old) Hello Sign account and doing it from there.
      It’s high time Dropbox sorted this issue out and allow users to unsubscribe from either their Dropbox or Dropbox Sign websites… and not via a defunct Hello Sign website.

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