You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake)...
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
I’m having the same problem. Customer service was no help. They just wanted my credit card number. Why? I’m trying to cancel, not increase my service. I don’t even know my email associated with this service. I am now retired and have no need for this service. I never used it in the first place.
- Jay
Dropbox Staff
Hi @oreskovichl, most likely, the support team required the card details to locate the payment on the system, if your current account isn't on a paid plan.
do you have the ticket ID from when you contacted the team?
- Hi Jay! I do not have the ticket ID. I did not give the support team my card number as he was pitching several products for a low price before even beginning. He was rude and I ended the call. All I want to really do is cancel my service I don’t use for$11.99/monthly. I have no idea my email account used to make this purchase. I am retired so this is not needed.
- Jay
Did you call the sales support number on the Dropbox site, or another number you found on the internet?
I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
