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Forum Discussion

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey dpcrush2112, thanks for reaching out to us and sorry to see you're having trouble cancelling your subscription.

 

Did you initially upgrade directly through our website or perhaps through the Dropbox mobile app (billed through iTunes/Google Play)?

 

Let me know and we'll go from there.

Aissahp's avatar
Aissahp
New member | Level 2
2 years ago
How can i cancel? Im having the same problem too. I am still being charged on my credit card!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Aissahp. 

     

    Are you receiving direct Dropbox charges, or are these payments seem to be linked to the App Store/Play Store?

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