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Forum Discussion
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake)...
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
Hannah
Dropbox Staff
Dropbox StaffHey dpcrush2112, could it be that you used a different Android device to upgrade the account, or a different Google email?
Hannah,
Well - wouldn't you know it. I had used my wife's GMAIL account for the upgrade. I was able to log in with her Gmail address and cancel the subscription. Thank you very much for your assistance!!!!
- Hannah
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
I have an old email account that I no longer use and do not have access to, but I am still being charged monthly to my credit card. How do I go about cancelling that subscription?
