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Forum Discussion

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey dpcrush2112, could it be that you used a different Android device to upgrade the account, or a different Google email?

  • dpcrush2112's avatar
    dpcrush2112
    Explorer | Level 4
    2 years ago

    Hannah,

     

    Well - wouldn't you know it.  I had used my wife's GMAIL account for the upgrade.  I was able to log in with her Gmail address and cancel the subscription.  Thank you very much for your assistance!!!!

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

       

      If you need anything else, please let us know.

       

      Have a great week ahead!

      • Troy J's avatar
        Troy J
        New member | Level 2
        2 years ago

        I have an old email account that I no longer use and do not have access to, but I am still being charged monthly to my credit card. How do I go about cancelling that subscription?

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