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Forum Discussion
Cancel Subscription
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
Walter
Dropbox Staff
Dropbox StaffHi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
yes, you can.
- WalterPerfect, thanks so much, Nicholas. You've got
I'm also trying to cancel a dropbox charge that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). I need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.
All I want is to cancel dropbox altogether, it's taking up space and I don't need it
- Hello I have been charged a subscription after having a basic free account for several years. I did not authorize thin & do not know him to even use Dropbox. What is going on? How ong is a subscription?
- Hannah
Hey Bjames, thanks for the nudge here and sorry to see you're having trouble.
How did you pay for this subscription, was it through a credit card or through iTunes/Google Play?
My debit card/bank account was used for a basic monthly subscription without my permission or knowledge. I do not need the prescription or want it. I am not working. This is a violation that I want corrected immediately. Please take care of this on your end ASAP. contact me at [removed per the Community's Guidelines] Barbata J
I am also trying to cancel a dropbox charge that has been incurring on my personal credit card for sometime now. However, this purchase was linked with an old email through my previous company. I am unable to log in and cancel. If I cannot access this account to cancel this charge, I will be calling my credit card company to block the charge moving forward.
- Hannah
Hey abelmonte12, sorry to see that you're having this issue.
I would suggest opening a private browsing/incognito window and going to this page: https://www.dropbox.com/support/billing-issues
From there you'll be able to submit a help request to our support team directly.
Once you have your ticket number, please send it to us here as well.
Thanks!
