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Forum Discussion
Cancel a plan I can't access.
Hello, I am being charged for an account that I have never used and can't access. I have tried every email I know and also entered the credit card and transaction information and nothing comes how. I am VERY frustrated. Is there a way to reach a person through chat or phone? I have been on this site for at least 2-hours.
- Nancy
Dropbox Staff
I’m sorry to hear about this, RQ22.
Can you clarify the platform you used to upgrade your Dropbox account in the first place? Was it www.dropbox.com or iTunes/Google Play?
I’ll be able to further assist this way.
I did not try to upgrade it, I didn't even know about it. I noticed it on my statement. I have been billed $19.99 to my visa since april. Every time I tried to get support it told me to login and I cant.
- Nancy
I see, thank you for clarifying. When checking your bank statement though, there’s no mention of iTunes/Google Play, just Dropbox, correct?
If yes, then we can log a ticket for you and look into this further.
