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RQ22's avatar
RQ22
Explorer | Level 3
4 months ago

Cancel a plan I can't access.

Hello, I am being charged for an account that I have never used and can't access. I have tried every email I know and also entered the credit card and transaction information and nothing comes how. I...
Account Access
Billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

I’m sorry to hear about this, RQ22.

 

Can you clarify the platform you used to upgrade your Dropbox account in the first place? Was it www.dropbox.com or iTunes/Google Play? 

 

I’ll be able to further assist this way.

  • RQ22's avatar
    RQ22
    Explorer | Level 3
    4 months ago

    I did not try to upgrade it, I didn't even know about it. I noticed it on my statement. I have been billed $19.99 to my visa since april. Every time I tried to get support it told me to login and I cant.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      I see, thank you for clarifying. When checking your bank statement though, there’s no mention of iTunes/Google Play, just Dropbox, correct? 

       

      If yes, then we can log a ticket for you and look into this further.

      • RQ22's avatar
        RQ22
        Explorer | Level 3
        4 months ago

        Hi - My statement simply says Dropbox.

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