You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
CAN YOU PLEASE STOP TAKING MY MONEY. You're making it impossible to cancel....
Why are you making this so difficult?? I'm really miffed at having to post on a community group than get to speak to someone, Is this the GiffGaff of file storage?
I have money coming out of my company account to you for last two months, roughly 24 dollars each month. The only thing I've learned is...
1) You make this impossible to cancel
2) Holy moly, the exchange rate to the UK is rubbish right now!
3) For over £20 a month, a responsible vendor would send surely send a "reminder" email unless they were conniving, money-making sausages no?
I'm well aware of what Dropbox is, what it does etc, and have been since it started.
I generally avoid recurring card payments like the plague.
I have noticed a charge coming out my account for the last 2 months.
I don't remember ever wanting, needing, or feeling encouraged to sign up to Dropbox for a subscription of any kind other than anything that would be free, especially when I pay Google for my cloud storage, I do not require another, this makes no sense! unless it was misleading?
I have tried logging in to find out how to stop it, using 3 different emails it could be under (because I don't remember subscribing and there is no trail my end). I've ended up creating a whole new account by using Google login which it clearly wasn't under, now can't even cancel that one because you've not assigned a password yet and the password email hasn't worked as I can't sign in, FTLOG!!!!
Stop taking my money! Please get someone to contact me and get to the bottom of this. Literally fuming, I've never found a website so difficult to achieve/solve these things without human interaction... and I've had to unsubscribe to a lot of porn sites in 20 years!
- Rich
Super User II
Jsgordon79 wrote:
I don't remember ever wanting, needing, or feeling encouraged to sign up to Dropbox for a subscription of any kind ...
Ok, first things first ...
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Now that that's out of the way ...
Sign in to your account(s) and check your Plan page. If it shows that you're on the Basic plan then there's nothing to cancel because that's the free plan, which would explain why you can't find the option to Cancel on that same page. If all of your accounts show as Basic, then there's yet another account out there that you're being charged for. Use the credit card charge lookup tool to identify it. Locate the correct account and sign in to it, then you should be able to cancel the subscription.
Failing that, you need to contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
