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Forum Discussion

frugalman's avatar
frugalman
Helpful | Level 5
2 years ago

Can not redeem Dropbox plus license key bought from Amazon

Update: Just have the future readers of this post know my issue has been solved. It took 2 days to solve it through email communication and here was timeline: Day 1. File a complaint like this one....
Plans
upgrades
  • Walter's avatar
    Walter
    2 years ago

    Hey there frugalman, sorry to hear you're having issues with this and thank you for your feedback as well.

     

    As we'd require some additional information to assist further, I just reached out via email to investigate further.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

     

    Thanks!

     

Bookbob's avatar
Bookbob
New member | Level 2
5 months ago

I have the same issue. How do I get my license key reviewed and attached to my account?

Thanks,

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Bookbob, I hope you're doing well!

     

    Can I send you an email, in order for us to have a closer look into this? 

     

    I'm suggesting this route, cause we might need some account-specific info on our end to review the case.

     

    Let me know! 

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