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Forum Discussion

henkeguztav's avatar
henkeguztav
New member | Level 2
2 years ago

Can I cancel my subscription and get a new one without losing all my stuff?

Hi! I'm trying to change my billing info from an american card to a swedish card. It look like i need to cancel my subscription in order to change currency. My question is if I can cancel my subscrip...
Account Settings
cancellations
Payments
  • Mark's avatar
    Mark
    2 years ago

    Hi

     

    It'll be fine 🙂

     

    What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi

 

It'll be fine 🙂

 

What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!

  • KdubW's avatar
    KdubW
    Explorer | Level 3
    2 years ago

    Hi, I cancelled my subscription which downgraded the account and is flagging that I'm over quota - all as suggested. However, I now cannot update my card or billing country. Can you please advise?

     

    Thanks,

    KW

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey KdubW!

       

      Are you receiving any error messages when trying to re-upgrade your Dropbox account? If yes, feel free to upload a screenshot of what you see (just make sure your billing info is hidden).

      • KdubW's avatar
        KdubW
        Explorer | Level 3
        2 years ago

        Hi Nancy,

         

        I'm not getting errors but no option to update billing info.

         And when I go to pay, currency remains in USD but I'm in UAE hence why I'd like to change my billing country.

         

        Thanks for your help.

         

        K

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