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Forum Discussion

MerrL9's avatar
MerrL9
New member | Level 1
3 hours ago

I can't remove my billing info, even though I'm on Basic.

Hello, I canceled my subscription and went back to Dropbox Basic Plan but now I can't remove my card in the billing info, it says contact Dropbox support.

Billing
Dropbox Basic
Error Messages
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 hours ago

    Hey MerrL9! Thanks for posting on our Community.

    Can you send me a screenshot of what you see here and under your Billing page here? 

    Make sure to mask any payment details that may be showing first, so that they don’t appear on your screenshot. 

    Ping me, when you’ve got more info.

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