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Forum Discussion

henkeguztav's avatar
henkeguztav
New member | Level 2
2 years ago

Can I cancel my subscription and get a new one without losing all my stuff?

Hi! I'm trying to change my billing info from an american card to a swedish card. It look like i need to cancel my subscription in order to change currency. My question is if I can cancel my subscription and resubscribe with a swedish card without losing all my stuff on dropbox or if everything will disappear? (I have 3TB worth of data stored on dropbox)

Account Settings
cancellations
Payments
  • Mark's avatar
    Mark
    2 years ago

    Hi

     

    It'll be fine 🙂

     

    What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi

     

    It'll be fine 🙂

     

    What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!

    • KdubW's avatar
      KdubW
      Explorer | Level 3
      2 years ago

      Hi, I cancelled my subscription which downgraded the account and is flagging that I'm over quota - all as suggested. However, I now cannot update my card or billing country. Can you please advise?

       

      Thanks,

      KW

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey KdubW!

         

        Are you receiving any error messages when trying to re-upgrade your Dropbox account? If yes, feel free to upload a screenshot of what you see (just make sure your billing info is hidden).

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