You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can’t select United Kingdom when upgrading from a trial
I have a basic account - I’m in the UK. I have upgraded to 2TB as a trial to use the Backup feature. I’m trying to add my payment info so that my trial to subscription is smooth when the trial ends on 16th Jan, however I’m unable to select Uk in the country drop down list. Error reads “you can’t change to a country with a different currency.For help please contact support” all my cards are UK and trying PayPal doesn’t seem to change the outcome. How will I be able to pay for my subscription if I cannot select UK?
Update - this has now been resolved with support. Essentially they cancelled my trial plus subscription and I re-purchased the subscription/upgrade. All worked fine. It’s still unknown as to how I was limited in the first place from selecting the correct billing country, but a solution has been found!
Hi Jay, I believe I upgraded to the trial from the
Desktop App. The page you've linked me to displays a 404 error.
- Jay
Dropbox Staff
Apologies, there was a typo in the link, it should be correct now. Do you mean you clicked a link in the desktop app, and it opened the Dropbox site to upgrade to a trial?
