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Forum Discussion

artmanjam1's avatar
artmanjam1
Collaborator | Level 8
7 years ago

B2B Plus Plan VAT and invoice

I'm a (non Irish) EU VAT registered customer. Thereby the VAT 'Reverse charge' applies, which means I shouldn't be charged VAT.

I subscribed a Plus Plan and have been charged VAT from Dropbox. More, the invoice is not compliant. I asked for a refund, Dropbox says they don't refund VAT and don't apply changes to an invoice for Plus Plan.

How can it be and why Dropbox doesn't follow the law?

cancellations
Dropbox Plus
FAQ
Payments
  • Jay's avatar
    Jay
    7 years ago
    Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. 
     
    Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. 
     
    As you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here.
     
    You might be able to use this invoice in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
  • Jay's avatar
    Jay
    7 years ago
    I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. 
     
    Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. 
     
    As you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here.
     
    You might be able to use this invoice in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
    • artmanjam1's avatar
      artmanjam1
      Collaborator | Level 8
      7 years ago

      Sorry this totally irrelevant and illegal.

      The way you provide invoices is your concern, not ours. The fact is you don't conform to the EU rules. Whatever the subscription plan is, the law applies.

      And no, we can't request a refund by our national tax administration as it doesn't exceed 400€.

      We are VAT registered and you have to provide us a compliant invoice with VAT exemption. Please check the Irish Revenue site and the EU VAT rules.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.
      • qlithe's avatar
        qlithe
        Explorer | Level 3
        6 years ago
        Yeah i have been wondering about this for a long time.

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