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Forum Discussion
B2B Plus Plan VAT and invoice
I'm a (non Irish) EU VAT registered customer. Thereby the VAT 'Reverse charge' applies, which means I shouldn't be charged VAT. I subscribed a Plus Plan and have been charged VAT from Dropbox. Mor...
Jay
Dropbox Staff
Dropbox StaffSorry this totally irrelevant and illegal.
The way you provide invoices is your concern, not ours. The fact is you don't conform to the EU rules. Whatever the subscription plan is, the law applies.
And no, we can't request a refund by our national tax administration as it doesn't exceed 400€.
We are VAT registered and you have to provide us a compliant invoice with VAT exemption. Please check the Irish Revenue site and the EU VAT rules.- Jay
We already contacted the support for a while.
Not one single precise and detailed answer for now.
Still awaiting for a detailed answer.
BTW I'm surprised by the answers which have been regularly provided on this forum, including yours. Let me say these are fake replies:
- '':
this is relevant to a commercial or marketing practice, it has nothing to see with the law. The law applies whatever the product.
- '':
FALSE. This applies to EU private unregistered customers (b2c), not to EU VAT registered ones (b2b).
- '':
that's why you have to fix this.
- '':
As said before, we can't submit a VAT refund from our national administration for an amount beyond 400€. And this is not the regular way to manage intra-EU VAT.
- '':
In other words you have unfair commercial practices and Dropbox doesn't conform to the EU rules.
Still awaiting for a valid and detailed reply: Why don't you apply 'reverse charge' for EU b2b customers ?
- This is anything but a best answer.
- Yeah i have been wondering about this for a long time.
