You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

artmanjam1's avatar
artmanjam1
Collaborator | Level 8
7 years ago

B2B Plus Plan VAT and invoice

I'm a (non Irish) EU VAT registered customer. Thereby the VAT 'Reverse charge' applies, which means I shouldn't be charged VAT. I subscribed a Plus Plan and have been charged VAT from Dropbox. Mor...
cancellations
Dropbox Plus
FAQ
Payments
  • Jay's avatar
    Jay
    7 years ago
    Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. 
     
    Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. 
     
    As you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here.
     
    You might be able to use this invoice in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
  • Jay's avatar
    Jay
    7 years ago
    I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.
artmanjam's avatar
artmanjam
Helpful | Level 5
This is anything but a best answer.
qlithe's avatar
qlithe
Explorer | Level 3
6 years ago
Yeah i have been wondering about this for a long time.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!