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Forum Discussion

artmanjam1's avatar
artmanjam1
Collaborator | Level 8
7 years ago

B2B Plus Plan VAT and invoice

I'm a (non Irish) EU VAT registered customer. Thereby the VAT 'Reverse charge' applies, which means I shouldn't be charged VAT. I subscribed a Plus Plan and have been charged VAT from Dropbox. Mor...
cancellations
Dropbox Plus
FAQ
Payments
  • Jay's avatar
    Jay
    7 years ago
    Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. 
     
    Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. 
     
    As you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here.
     
    You might be able to use this invoice in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
  • Jay's avatar
    Jay
    7 years ago
    I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. 
 
Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. 
 
As you use your Dropbox Plus subscription as a business, you may want to change your account name to your business name as described here.
 
You might be able to use this invoice in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
artmanjam's avatar
artmanjam
Helpful | Level 5
6 years ago
This is anything but a best answer.
  • qlithe's avatar
    qlithe
    Explorer | Level 3
    6 years ago
    Yeah i have been wondering about this for a long time.

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