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moreolivia's avatar
moreolivia
New member | Level 2
4 years ago

Account won’t Upgrade to Plus after App Store Renewal

I have been using Dropbox for years and this is the first time I’ve run into this problem. My account was downgraded because I couldn’t automatically renew. Finally got the money to renew and tr...
Billing
cancellations
Dropbox Plus
Payments
Plans
Plans and upgrades
  • moreolivia's avatar
    moreolivia
    4 years ago
    Just updating this in case anyone else is searching for a solution to the same problem.

    If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.

    Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.

JosTree's avatar
JosTree
New member | Level 2
3 years ago
Since support is 100% useless I’ll try this here. I am trying to upgrade my plan to plus in the iOS app. I do the trial, finish the subscription purchase through iTunes, it says purchase complete, then says failed to upgrade. I am still subscribed and would eventually get charged through iTunes, but it won’t actually upgrade to the benefits I’ll be charged for
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey JosTree, thanks for bringing this to our attention.

     

    Have you tried to restore your purchase?

     

    You'll find this option if you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchase".

     

    Let me know how it goes.

  • tararobinphotography's avatar
    tararobinphotography
    New member | Level 2
    2 years ago
    Same! And can’t get through to support.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey tararobinphotography, sorry to see you're having trouble.

       

      Can you give us some more info on the exact issue?

       

      Did you pay for an upgrade, but the plan hasn't been updated?

       

      And if so, did you upgrade your account through our website or the mobile app?

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