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Forum Discussion
Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this happened.
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
But its been just hours since the account was renewed automatically. Is there some other option to cancel.. The payment is just approved and not processed overall.
My dropbox Plus account automatically renewed on the 20th of June. I cancelled last night on the 26th of June as I no longer wish to have drop box. I would like a refund for the 129.00 charged to my account.
[name removed by @JaneA for privacy reasons]- Mark
Super User II
As per messages already posted there are no refunds I'm afraid. You needed to have done that before the upgrade when you received the emails.
Make sure you stop future ones at www.dropbox.com/plans
- Jane
Dropbox Staff
- Rich
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
This is total BS. You should have a grace period at renewal time!!!! I will work hard to make sure no one uses your services.
- MarkThats why you are emailed and warned renewal is going to happen numerous times starting over SIXTY days before it happens. If you dont cancel within that time frame how on earth is this the companies fault?
I downgraded my account in 2015 and to this day I am still being charged 9.99/mo! Now I'm working with the fraud dept at my bank and will be going to the consumer protection agency here in FL. I've had my debit card changed 3 times now and somehow they continue to bill me! I have verified all my accounts are of the basic free account.
Rob_CashHave you opened a ticket with Support to investigate this? Is it possible that there is an account with a mistyped email address, etc?
You can start the process at this page:
https://www.dropbox.com/support/email/billing_and_payments
- Mark
No I'm afraid not. The T&C's do not allow for refunds I'm afraid. This is why you are emailed prior to renewal to warn you.
This is plain annoying. Its the kind of practice that makes you wish your service provdier will be disrupted out of business.
I just got the email saying I have been charged for another year. It is absolutely unacceptable that I have to accept this. ANy company that prides itself of good customer service would be willing to cancel an auto-renewed charge
- dropbox is a dishonest company. Just do a chargeback on your cc if they try to charge you early.
mega.nz has more free space and faster speeds. :)
