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Forum Discussion
Quicken Backups Delayed due to Dropbox app
In the last several months Ctrl-B to backup Quicken, reports errors because a "third party" = Dropbox??? has the active file locked. The backup actually happens, but the process generates errors. The...
Nothing seems to make a change in the errors. Turned off Dropbox sync with difference. Waited from the time I last worked in Quicken for an hour, the tried; no difference.
Copying the datafile itself to the backup folder using file manager is not the same.
Walter
Dropbox Staff
Dropbox StaffHey DBM3 - sorry to jump in here, but could you send us a screenshot of those errors so that we can have a visual too?
Also, what is the version of the Dropbox desktop app you're using?
This is in the order of the errors as I clicked OK. I have 2TB and presume it's the latest version but don't know where the version number is.
- Megan
Hey DBM3, you should be able to locate our app's version by hovering your mouse, over the little Dropbox icon, next to your WiFi on your task bar.
However, I don't think it's related to Dropbox.
Provided that the error was due to our app, syncing your content then it would resolve after pausing our app. You mentioned it didn't get better, so it's either an entirely different app, or something to do on Quicken's end.
Dropbox 194.4.6267 Up to date
Oops, Quicken pointed the finger at Dropbox and now Dropbox is pointing the finger at Quicken.
End users are caught in a vice in such circumstances without the knowledge or power to extricate themselves. How about the two companies work together not to squeeze the end users but to resolve their problems?
This has not been a longstanding problem. Something little must have changed in a recent upgrade. Please fix it!
