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Forum Discussion

Pierre M.'s avatar
Pierre M.
Helpful | Level 5
7 years ago

PDF files open as read only on Acrobat Reader (on Android)

I haven't had any problem editing PDF files on my Android tablet until now. I simply opened dropbox, and opened the PDF in Adobe Acrobat from dropbox.

Lately, when I open a PDF in Adobe Acrobat from dropbox, I get an error message telling me I can only open the file read-only. This applies to all my files.

When I open a PDF directly from Adobe Acrobat, I don't have this problem.

I suspect this is related to a recent update of either app.

  • Lusil's avatar
    Lusil
    7 years ago
    Hey peeps, sorry to hear about this. 
     
    In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. 
     
    Cheers! :grin:
  • Juliandel's avatar
    Juliandel
    7 years ago

    I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.

  • Juliandel's avatar
    Juliandel
    Helpful | Level 5
    I am having the same problem. This problem alone is enough for me to try to convince my company that we no longer need Dropbox.
  • hacohen's avatar
    hacohen
    New member | Level 2

    Same problem here, on two Android machines. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      Hey peeps, sorry to hear about this. 
       
      In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. 
       
      Cheers! :grin:
      • wwaltab5's avatar
        wwaltab5
        New member | Level 2

        Same problem here...I was editing PDFs last week no problem.

  • Parsons-Joyce's avatar
    Parsons-Joyce
    Helpful | Level 5

    Have you managed to solve this problem, we use dropbox and adobe for our work tablets, dropbox have come back to us saying it's not a problem their end but something to do with Adobe, this has been happening for at least a month and we have no idea how to solve the issue, so any ideas would be a big help.

    • LuizFNetto's avatar
      LuizFNetto
      Helpful | Level 5

      We have other options as cloud services, so I will be looking at the competition if this is not solved.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        Hey again, peeps!
         
        I’m jumping in here again to ensure a couple of steps: could you please check if you’re running the latest version of the mobile app and, if necessary, update it? Also, this might be a shot in the dark, but maybe restarting the app by signing out and in again, or even clearing the cache might do the trick? 
         
        Thanks in advance!
  • Rick_M's avatar
    Rick_M
    Experienced | Level 13

    My guess is that the latest "Reader" only reads and Adobe wants you to buy "Acrobat" to edit a PDF. (This is not the same as fill-in-the-blank PDF files.)

  • DrTDM1's avatar
    DrTDM1
    New member | Level 2

    Hi...

     

    Whenever i open a pdf file from my dropbox using Moon+ reader or adobe reader,, it gives me a message that the file is being opened in read only mode, (( it actually makes a copy of the file locally,, and saves whatever you do ( highlight, edit, sign) saves all that locally))

     

    there is a similar thread talking about this issue,, but there is no solution at all,, i had this problem since about 7 months,, and i managed to found a solution by installing an older version of the dropbbox app on my tablet, and everything was working well until dropbox decided to stop support of the older version and forced me to update to the latest version of the dropbox app,,, and now i'm back to the same problem...

    -hence- the problem is not related to adobe or the moon+ reader app,, and it is from the dropbox app side..

     

    all i want to do is open the pdf file in my dropbox folder from my tablet using moon+ or adobe reader,, and go back to my pc and find my edits there...

     

     

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      Hey there DrTDM1, sorry to hear that you’re still having trouble with this. 
       
      I’ve sent you a ticket to the email address connected to your Community profile, so when you have the chance, please check your inbox and we’ll take it from there. 
       
      Thanks in advance!

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