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Forum Discussion
Editing office files on ipad
Thanks to the Dropbox partnership with Microsoft I used to be able to edit and update my Word, Excel, PowerPoint files on my iPad Pro. Since a couple of days the Office apps have been telling me that...
Hi Walt3R
I have tried this - both before logging my issue - and again now. Unfortunately, I still get the same error (account required to edit word files in Dropbox on my iPad Pro).
On the recommendation of Dropbox support I contacted Microsoft. It is nearly impossible to get the right support technician, I have spoken with their chat bots online, called all sorts of different numbers in different places, but of all the Office support technicians I spoke to, none were familiar with the Dropbox partnership and all told me I needed O365 account to edit on the go.
After getting quite annoyed with going around in circles with them, they ended up giving my 6 month free !
Which doesn't solve the issue, but helps anyway. At the end of the trial, I'll switch to some of the free Office alternatives because I already have MS licences and don't feel like forking out a monthly subscription in addition.
Thanks anyway for your help
Walter
Dropbox Staff
Dropbox StaffSorry to hear this persists Nicholas.
From what I understand, the issue is coming from within the Microsoft applications directly - not Dropbox - so this sounds like an issue on their end and it would be great if you could reach out to them with your questions about the message you are being prompted with.
As I'd still like to help with this, could you please try unlinking and re-linking your Dropbox account from your Microsoft mobile app and let me know if you see any different behavior?
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
I hope this helps resolve this issue and please keep in mind that if this still persists after my suggestions you'd need to contact Microsoft directly for further resolution.
Let us know what you find Nicholas!
Hi Walt3R
I have tried this - both before logging my issue - and again now. Unfortunately, I still get the same error (account required to edit word files in Dropbox on my iPad Pro).
On the recommendation of Dropbox support I contacted Microsoft. It is nearly impossible to get the right support technician, I have spoken with their chat bots online, called all sorts of different numbers in different places, but of all the Office support technicians I spoke to, none were familiar with the Dropbox partnership and all told me I needed O365 account to edit on the go.
After getting quite annoyed with going around in circles with them, they ended up giving my 6 month free !
Which doesn't solve the issue, but helps anyway. At the end of the trial, I'll switch to some of the free Office alternatives because I already have MS licences and don't feel like forking out a monthly subscription in addition.
Thanks anyway for your help
