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Forum Discussion
Minh Anh V.
10 years agoNew member | Level 1
Why am I getting a 'Couldn't start Dropbox' permission error?
Here's the message that I get:
Couldn't start Dropbox. This is usually because of permission error. Storing your home folder on a network share can also cause an error.
- 10 years ago
This often happens with users who may have migrated old data and settings from another Mac to their current computer.
Operating system permissions prevent files from being viewed or edited by unauthorized logins. Permissions can be set any number of ways and can be restored manually through a fairly simple process. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues. On a Mac OS X you can do the following:
1) Make sure the Dropbox desktop application is running
2) Click on the Dropbox icon in your menu bar and then click your profile picture or initials
3) Select 'Preferences'
4) Click on the 'Account' tab
5) Hold down the 'Option/Alt' key
6) Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option' key.
This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.
Ed
Dropbox Staff
Hi Guy
Could you please follow these steps:
On your Dropbox client (desktop version):
- Click on the Dropbox icon and then the "gear" at the bottom right
- Open the Preferences pane
- Click the Account tab.
- Hold down the Option key and the "Unlink This Computer" button will become a "Fix Permissions" button.
- Click the Fix Permissions button and quit Dropbox.
- Restart your computer.
This should fix the problem. If you're still having problems, please let me know.
doangiahung
8 years agoNew member | Level 2
I had the same problem. I've already unlink and fix the permission. But the issues still happens.
- Rich8 years agoSuper User II
The "error" in your screenshot isn't the actual error. It's the test file that contains the error message. Open that file in a text editor and past the content here.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]
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