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Forum Discussion
Solved
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc8...
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Walter
Dropbox Staff
Dropbox StaffHey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?
Could you try the following steps and let me know if they helped?
- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
its working
many thank!
- WalterGlad to hear this helped!
See you around the Community and enjoy the remainder of your week!I'm getting the same error on my PC. Any suggestions for how to fix it? I was out of town for a week and came back to this, so I don't know what changed. I do believe there was a Windows update on Jan 11 which may have caused it. I'm running Windows 7. I have the error log that was generated if that helps.
THANK you so much. I had the same problem!
I am having the same issue - though I am using the latest Big Sur - Dropbox was working just fine on my iMac and then after returning from a short vacation, the application refused to boot citing permissions error. Not sure what has changed, but I tried allowing permissions to "full drive access" and in accessibility and nothing changes. It still won't start.
Any other ideas?
Many thanks,
Daniel
