You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
There was a problem completing this request
I'm unable to do anything with DropBox - browser page keeps loading the error message "There was a problem completing this request." In reading through community postings with the same problem, I have tried deleting files to make room, but I'm unable to remove files - the page simply reloads with the same error message.
Same with any other activity - cannot load, share, or delete files nor folders.
I've tried updating security, logging out, then logging back in, to no avail.
Any help is appreciated. Thank you.
Gail_P22
OK, I was finally able to make DropBox work with Firefox (v. 61.0.1). I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything. Then restarted FF in regular mode, and was then able to access my DropBox account. Hope this helps someone out. :)
- Walter
Dropbox Staff
Sorry to hear that Gail_P22 - tried another browser yet?
Hi, Walter,
Yes, and that seems to have solved the problem! I was trying to access via FireFox (v. 61.0.1) earlier on a Windows Surface Pro 4; when I tried using Microsoft Edge, it worked fine.
So, there seems to be a potential compatibility issue with FireFox.
The DropBox site asked me to change my password, also - perhaps because of the multiple logon attempts.
Thank you for the response!
Gail_P22
OK, I was finally able to make DropBox work with Firefox (v. 61.0.1). I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything. Then restarted FF in regular mode, and was then able to access my DropBox account. Hope this helps someone out. :)
