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Forum Discussion

Redderz's avatar
Redderz
New member | Level 2
2 years ago

"There was a problem completing this request" on Desktop

I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":   I have changed my e...
Account Access
Desktop
Setting up the apps
jannegue's avatar
jannegue
Explorer | Level 3

Hello, I seem to have a similar issue. 
I also switched laptops and am now unable to log into my account on the app. I am currently logged into my account with my main browser and I don't want to log out there, as I am needing at least that access to continue my work. 
On another browser I have the issue that, after logging in, I receive an email with the needed security code but in the we window the page doesn't load any further, I thus cannot enter any code.
This has been going for 3 days now. 

Can anybody help?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jannegue, let's jump right into this! 

 

In regards to your account access in the app, we'd need to check your security page online, to see how many active devices you have there.

 

If you're on a Basic plan, with more than 3 devices connected already, this might be the issue.

 

As for the browser, can you try to clear your cache there, or use an incognito mode, and see if you can access your account and put the security code that way?

 

Keep me posted!

  • jannegue's avatar
    jannegue
    Explorer | Level 3
    2 years ago

    Hi, 

    thank you for help. 
    Unfortunately it didn't work. I deleted the caches in several browsers. Also I deleted all connected devices (which was only 1).

    Kind regards

    Janne

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey jannegue, sorry to jump in here, but could you try the offline installer from this page and let  us know how it goes?

      • Ashgaar's avatar
        Ashgaar
        New member | Level 2
        2 years ago

        I have the same problem. I have followed the link of Walter and have downloaded the new installer (Win, 64 bit) from that page, but now I am getting an "Invalid email or password" message. Both email and password are correct, and I use them to log onto Dropbox in my browser (Chrome).

        Any ideas?

        This is a very annoying issue and I would be gratefull for help with it. If this persists I migh have to cancel my Drobox subscription and change to other cloudbased storage.

        All the best,

        Goran

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