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Capellmeister
2 years agoExplorer | Level 4
The top of my iPad screen disappears when opening Dropbox
Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dropbox and I have an iPad 10th generation.
Thanks for your help.
Hey PeeDub, sorry to hear that you're feeling this way.
In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.
I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up!
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- Hannah
Dropbox Staff
Hey Capellmeister, welcome to our Community!
That's pretty strange, indeed. Have you tried restarting the device, to see if it helps?
If not, tap on "account", then on the gear icon and then on "clear cache" and let me know how that goes.
Thanks.
- CapellmeisterExplorer | Level 4
Thank you for your message. I have restarted the iPad multiple times, without success. Clearing the cache doesn't help either. Perhaps more a problem with iOS than with Dropbox?
- Hannah
Dropbox Staff
Thanks for the additional info, Capellmeister.
It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?
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