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Capellmeister's avatar
Capellmeister
Explorer | Level 4
2 years ago

The top of my iPad screen disappears when opening Dropbox

Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dropbox and I have an iPad 10th generation.

Thanks for your help.

 

iOS
Mobile
Tablet
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the additional info, Capellmeister.

     

    It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Capellmeister, welcome to our Community!

     

    That's pretty strange, indeed. Have you tried restarting the device, to see if it helps?

     

    If not, tap on "account", then on the gear icon and then on "clear cache" and let me know how that goes.

     

    Thanks.

    • Capellmeister's avatar
      Capellmeister
      Explorer | Level 4
      2 years ago

      Thank you for your message. I have restarted the iPad multiple times, without success. Clearing the cache doesn't help either. Perhaps more a problem with iOS than with Dropbox?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the additional info, Capellmeister.

         

        It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?

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