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Forum Discussion
The top of my iPad screen disappears when opening Dropbox
Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dropbox and I have an iPad 10th generation.
Thanks for your help.
Thanks for the additional info, Capellmeister.
It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?
- Hannah
Dropbox Staff
Hey Capellmeister, welcome to our Community!
That's pretty strange, indeed. Have you tried restarting the device, to see if it helps?
If not, tap on "account", then on the gear icon and then on "clear cache" and let me know how that goes.
Thanks.
Thank you for your message. I have restarted the iPad multiple times, without success. Clearing the cache doesn't help either. Perhaps more a problem with iOS than with Dropbox?
- Hannah
Thanks for the additional info, Capellmeister.
It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?
