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dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
2 years ago

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920   I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.   I ...
Desktop
Dropbox Backup
GUI
Mac
Sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for this, Cody!

     

    Can you also try giving Dropbox full disk access to see if that helps?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi dropitlikeitshot1, thanks for bringing this to our attention.

 

Could you confirm the current location of the Dropbox folder?

 

Is it located in the CloudStorage folder, or your User folder?

 

This will help me to assist further!

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
2 years ago

Hi Jay!

I believe it is in the CloudStorage folder.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    If you mark files as available offline, do they show any green ticks? Do any of these icons appear instead?

    • dropitlikeitshot1's avatar
      dropitlikeitshot1
      Helpful | Level 6
      2 years ago

      Hi Jay.

      If I manually mark a file as available offline, it does show a green tick.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        This means that it  should be working properly, since no icons on files means that they're 'available' as per the link in my previous post. 

         

        If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily?

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