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Snapm2r's avatar
Snapm2r
Explorer | Level 4
8 years ago

Something Went Wrong - Error after new install

Hi There,

 

We are running Skype for Business and we are getting an error where the application opens and displays "Something Went wrong". This happens on the latest version, verions 31.x.x.x.x and an older version. 

Desktop
Error Messages
Installing
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago

    Hey Snapm2r, 

     

    Thanks for getting in touch on the Dropbox Community about this issue!
     
    Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall if you’re on a working environment and that the domains listed here are allowed or whitelisted?
     
    Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
     
      
    Please let me know the results in your reply! 
     
    Warm regards, 
    JaneA  
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey Snapm2r, 

     

    Thanks for getting in touch on the Dropbox Community about this issue!
     
    Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall if you’re on a working environment and that the domains listed here are allowed or whitelisted?
     
    Should the above steps fail, then please try installing the newest version of the desktop application (32.4.xx) to see if the issues is resolved:
     
      
    Please let me know the results in your reply! 
     
    Warm regards, 
    JaneA  
    • Snapm2r's avatar
      Snapm2r
      Explorer | Level 4
      8 years ago

      @JaneA

      Thanks for the feedback, first thing i did was go to our firewall team and they confirmed there were no blocks, just go to show, always test it anyway... bypassed proxy and it worked. Will re-visit them today. Appreciate it.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey Snapm2r, 

         

        Glad to hear this was sorted for you after changing the proxy settings, thanks for getting back in touch! :white_check_mark: :upside_down:

         

        If it's not too much trouble, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
         
        [ Please feel free to get back in touch here at any time if you have any other Dropbox questions or updates on the matter. ]
         
        Warm regards, 
        JaneA
  • seko1's avatar
    seko1
    Explorer | Level 3
    5 years ago

    "Something went wrong" when I click "sign in" - I tried the recommendations on this website for several hours but still got nowhere.

     

    What does Dropbox Desktop need to access to get to the sign up screen?  

     

    - MacOS Catalina, Individual version 

    - The error code / problem arose after I reloaded a recent Time Machine backup 

    - The problem only exists for me on one account on my Mac but not the other. I tried comparing the differences but nothing obvious comes up

    - No problem accessing Dropbox.com

    - No firewall, proxy, VPN

    - Antivirus turned off 

    - Tried uninstalling and reinstalling from the latest Dropbox version multiple times (even removing all the downloaded files and folders and hidden files associated)

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