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Forum Discussion

MarcASI's avatar
MarcASI
Explorer | Level 3
5 years ago

PDF preview using Windows EXplorer

This is for my work account. We use smart sync at work. Using Windows Explorer if I open a folder I have never been to and there are PDFs present.  I will then click on said PDF.  A preview pops up...
Desktop
Preview
Setting up the apps
Windows
Fusion_Tech's avatar
Fusion_Tech
Explorer | Level 3
5 years ago

I can confirm I've seen the same issue on two separate machines the past week.

All files are online-only and when I click one, it previews normally. It downloads the file and changes the file to a green tick (locally stored, selective sync). After the file has been stored locally with the green tick, it will no longer be previewable. The preview pane is blank. If I copy-paste it to a different folder however (documents, downloads, etc), it previews fine.

The only workaround I've found is to right-click the file/folder, select Smart Sync and change it back to an online-only file. This however only works once as once you click it again it will download itself again and store it locally, cycling the problem.
Is there anything else we can try here?

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