You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Impossibile avviare Dropbox - I can't open the app
Buonasera, quando cerco di avviare l'app Dropbox su Mac mi compare il messaggio "Impossibile avviare Dropbox". L'app ha sempre funzionato sino a ieri. Cosa posso fare? Ho già provato a disinstalla...
Jay
Dropbox Staff
Dropbox StaffHi @Chiaradam, thanks for bringing this to our attention.
Do you get a blue link with an error log in it when trying to load the app?
If not, could you attach a screenshot showing us what you're seeing?
This will help me to assist further!
---
Ciao @Chiaradam, grazie per aver portato questo alla nostra attenzione.
Ricevi un collegamento blu con un registro degli errori quando provi a caricare l'app?
In caso negativo, potresti allegare uno screenshot che mostri ciò che vedi?
Questo mi aiuterà ad assisterti ulteriormente!
Si, ma non trovo il tasto per allegare lo screenshot del registro degli errori
- Walter
Hi chiaradambrogio, sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot in your reply through the camera icon (insert photo option) within your reply's box.
I hope this helps!
---
Ciao chiaradambrogio, scusa se mi intrometto, ma volevo solo dirti che dovresti essere in grado di allegare uno screenshot nella tua risposta tramite l'icona della fotocamera (opzione inserisci foto) nella casella della risposta.
Spero che aiuti!
- bn.BUILD_KEY: Dropboxbn.VERSION: 184.4.6543bn.constants.WINDOWS_SHELL_EXT_VERSION: 66bn.is_frozen: Truemachine_id: 0f166378-d4db-5a86-ac48-25a8412d8f2dpid: 4639ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/chiaradambrogio'appdata: '/Users/chiaradambrogio/.dropbox/instance3'real_path='/Users/chiaradambrogio/.dropbox/instance3'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'real_path='/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'not foundparent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'real_path='/private/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 858, in resultFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exceptiondropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37." UserInfo={NSLocalizedDescription=Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37.}
- Hannah
Hi chiaradambrogio, thanks for the error log.
Can you please quit the Dropbox app and then relaunch it from your applications folder, to see if that helps?
-----
Ciao chiaradambrogio, grazie per il registro degli errori.
Puoi chiudere l'app Dropbox e riavviarla dalla cartella delle applicazioni per vedere se questo aiuta?
