You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

chiaradambrogio

Explorer | Level 3

2 years ago

Impossibile avviare Dropbox - I can't open the app

Buonasera, quando cerco di avviare l'app Dropbox su Mac mi compare il messaggio "Impossibile avviare Dropbox". L'app ha sempre funzionato sino a ieri. Cosa posso fare? Ho già provato a disinstalla...

Setting up the apps

Icon for Dropbox Staff rank

Dropbox Staff

2 years ago

Hi @Chiaradam, thanks for bringing this to our attention.

Do you get a blue link with an error log in it when trying to load the app?

If not, could you attach a screenshot showing us what you're seeing?

This will help me to assist further!

---

Ciao @Chiaradam, grazie per aver portato questo alla nostra attenzione.

Ricevi un collegamento blu con un registro degli errori quando provi a caricare l'app?

In caso negativo, potresti allegare uno screenshot che mostri ciò che vedi?

Questo mi aiuterà ad assisterti ulteriormente!

chiaradambrogio
Explorer | Level 3
2 years ago
Si, ma non trovo il tasto per allegare lo screenshot del registro degli errori
- Walter
  Dropbox Staff
  2 years ago
  Hi chiaradambrogio, sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot in your reply through the camera icon (insert photo option) within your reply's box.
  
  I hope this helps!
  
  ---
  
  Ciao chiaradambrogio, scusa se mi intrometto, ma volevo solo dirti che dovresti essere in grado di allegare uno screenshot nella tua risposta tramite l'icona della fotocamera (opzione inserisci foto) nella casella della risposta.
  
  Spero che aiuti!
  - chiaradambrogio
    Explorer | Level 3
    2 years ago
    
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 184.4.6543
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
    bn.is_frozen: True
    machine_id: 0f166378-d4db-5a86-ac48-25a8412d8f2d
    pid: 4639
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/chiaradambrogio'
    appdata: '/Users/chiaradambrogio/.dropbox/instance3'
    real_path='/Users/chiaradambrogio/.dropbox/instance3'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'
    real_path='/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'
    not found
    parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'
    real_path='/private/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
    File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
    File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
    File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37." UserInfo={NSLocalizedDescription=Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37.}

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!