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Forum Discussion
File Explorer not syncing, cannot uninstall/reinstall
Hello,
I've just changed computers, and now my Dropbox files fail to sync to the File Explorer folder.
Here is what I have tried so far: -I have made sure there is plenty of space in my ...
Hello,
That wouldn't work, because one of the first steps of the advanced reinstallation process is to "uninstall the Dropbox desktop app". And one of the issues I'm having is that, when I try to uninstall, it says "Dropbox failed to uninstall."
However, I finally found a way to get rid of that "failed to uninstall" error. This is what I had to do, for anyone else who encounters it. I deleted the following folders (making backups first just in case):
Users\[username]\Appdata\Local\Dropbox
Users\[username]\Appdata\Local\DropboxUpdate
Users\[username]\Appdata\Roaming\Dropbox
Users\[username]\Appdata\Roaming\DropboxElectron
After I got rid of those folders, the uninstallation was able to work properly.
I was then able to install Dropbox again, and everything seems to be working now.
Jay
Dropbox Staff
Dropbox StaffHi Pixelestial, could you try the steps in the advanced reinstallation process to see if they help with removing the app and reinstalling it after?
Hello,
That wouldn't work, because one of the first steps of the advanced reinstallation process is to "uninstall the Dropbox desktop app". And one of the issues I'm having is that, when I try to uninstall, it says "Dropbox failed to uninstall."
However, I finally found a way to get rid of that "failed to uninstall" error. This is what I had to do, for anyone else who encounters it. I deleted the following folders (making backups first just in case):
Users\[username]\Appdata\Local\Dropbox
Users\[username]\Appdata\Local\DropboxUpdate
Users\[username]\Appdata\Roaming\Dropbox
Users\[username]\Appdata\Roaming\DropboxElectron
After I got rid of those folders, the uninstallation was able to work properly.
I was then able to install Dropbox again, and everything seems to be working now.
