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Forum Discussion
File Explorer Hangs through Quick Access Recent Files
I have recently purchased a new HP computer with Windows 10 and installed my standard office software including DropBox (v53.4.67). As soon as I installed DropBox, and started to do work I experienc...
Thanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further.
While we're at it, have you by any chance tried any of my previous suggestions?
I've been using DropBox for 7 years. Generally, it's a great product and I've encouraged by IT staff to use it as well. This bug (windows Explorer locking up) has occurred in my case about 3-4 times in the past few years that I recall, an interval just long enough for me to forget the symptoms. In the past few days, this bug has clamed several more hours of my time chasing false leads and occupying tech support sessons. In a tech support session with Dropbox today, the rep advised me that there are no known issues related to this problem, even after sending a link to THIS article. This software bug is REAL. I don't know what patch, software installation, Windows update or OS change tickles it in just the right manner to manifest, but the bug needs to be take seriously. Thanks for your documentation efforts.
Walter
Dropbox Staff
Dropbox StaffThanks for the report Bob2019 - I've passed all of your comments to your existing ticket and I'd advise to take it from there as this isn't affecting a lot of users and is probably a device specific issue. The best way to handle such queries is through our Official Channels as we'd need additional information to troubleshoot further.
While we're at it, have you by any chance tried any of my previous suggestions?
Hello Walter. I absolutely understand your need for further information in order to troubleshoot further. My first job in IT was that of a software tester, and I supported software developers. In the case of my most recent brush with this bug, I did request support and it was excellent as is always the case with Dropbox for Business. Sadly, it amounted to "please reinstall", which was successful, but it won't prevent the same issue from reoccurring in the future.
There are two points I'd like to add. The rate of this bug is likley higher than you beleive as only a tiny fraction of those affected wil ever document it onlne, and most of those will simply reinstall and hope for the best. This action will probably correct the issue, temporarily.
Second, it is relatively common for two pieces software to overwrite one another, doing damage to the other in the process often in ways which are difficult to debug. Software developers in general are racing to get updates out the door. Keeping track of which other software is damaging your's is not a large concern. However, in this case, the conflicting component is "Windows Explorer", a critcial part of the "Windows" operating system. Clicking on "Quick Access" would immediately result in the lock up, illustrating the direct correlation. My guess is that "Windows Explorer" it's not going away anytime soon.
In my case, I purged every entry in Windows Explorer Quick Access and will avoid using Quick Access in the future, as a work aroud. All things considered, Dropbox is in great product and I wish you all the best.
So the offical "solution" is to reinstall the Dropbox app and pretend everything works?
Not impressed with this answer folks.
